Refund Policy Terms

The Utilization of the Demo Version is strongly Suggested.

All of our data management systems have been put through rigorous testing and have received a perfect score. It is necessary, however, to test out the demo version of the software that is sought before making a purchase. We are anticipating that the users will cooperate with us in order to assist you in achieving complete happiness.

Read Refund Policy and a Money-Back Guarantee 30Days

In the event that you desire to request a refund for the purchase of the ToolsForge Software product or software, you have a total of thirty days to do so. In the event that the license is terminated for any reason, the cancellation and refund requests can be completed in accordance with the terms that are stated in the section that follows.

Security for Purchasers

Each and every piece of information that is entered on protected pages is encrypted with the Secure Socket Layer (SSL) protocol, which has 256 bits of encryption, and then sent to the recipient through a secure connection and encrypted. When consumers transmit information to ToolsForge using the forms, the company ensures that the information will remain confidential.

For purchases made through a re-seller who is authorized: In our ToolsForge Reseller’s Program Page, you will find a list of authorized resellers that you can purchase from. This list is updated on a monthly basis by our experts.

Conditions of the Refund Policy

Within the first thirty days after the purchase, the customer has the obligation to submit a request for a refund of the Software License. Under the following Return Criteria, an individual is able to submit a request for a refund:

It is not possible to receive a refund of the software license cost (money back) after thirty days have passed since the software was received.

• In the event that the acquisition is acquired either directly from ToolsForge or through an authorized re-seller of ToolsForge Tools.
• in the event that the product that was purchased is defective or unable to carry out the task that was intended for it owing to problems with the software.
• We encourage you to give us a call if you are experiencing any kind of technical difficulties while using our product. Following the collection of information from you, the ToolsForge First-Line Technical Support Team will determine the nature of the problem. Technical concerns that are considered to be critical will be referred to Administrative Level Support, Level-2, and they will investigate and offer solutions to your problem. In light of this, the only way for you to be eligible for a refund is if our Technical Support Team can demonstrate that the problem cannot be fixed.
• in the event that the ToolsForge Support Team is unable to assist the customer in resolving difficulties that are related to the product.
• Only until we have received a signed “Letter of Destruction” in the form of an email will we be able to process a refund. It is expected that the email sent to sales@toolsforge.com will be received by ToolsForge Tools within thirty days of the date on which the ToolsForge product or software was purchased.
• 15 days will pass between the date that the “Letter of Destruction” from the customer is received and the time that the refund is officially handled. If the delay is longer than fifteen days, the client will receive an email from ToolsForge Tools informing them of the situation.
• In the event that the licensed version of any software does not function as intended, we shall offer a remedy to the problem.
• A suitable remedy will be provided by our technical specialists in the event that the program that was purchased does not carry out the operations that were promised. If the problem continues to exist, then ToolsForge will return the money that was invested in the product during the purchase process. A determination of the amount will be made based on the tasks and problems that are resolved by the software.

Letter of Destruction: The client certifies in writing that the ToolsForge product or software has been completely removed from all systems on which it was installed. It will enable ToolsForge Tools to conduct a remote session inspection at the location of installation in order to verify complete devastation. The investigation may be conducted at any time during the first year from the date of purchase of the product or software from ToolsForge Software, provided that the client is notified in advance. Any traces of the product or software remaining in the customer's system subsequent to initiating the refund claim will result in legal action.

The right to refuse refund requests from any customer who does not comply with these refund terms is reserved by us, and we reserve the right to exercise this right at our sole discretion. It is regrettable that the purchase of bundled software does not qualify for a fee return.

Refund Refusal Reasoning to the Following Circumstances:

• In the event that a client refuses to upload files through our FTP due to software failure or is unable to share files on any of our cloud storage platforms, we are also prepared to execute the Non-Disclosure Agreement (NDA). The refund is void if the client encounters difficulties in completing the process successfully and if he fails to upload his files to our FTP server or share files on any of our cloud storage platforms.
• In the event that the client lodges a complaint regarding the software’s sluggish conversion speed, a refund request will be denied.
• A non-refundable refund will be issued to a client who has acquired one of our products without conducting a preliminary evaluation using the Free Demo Version.
• Refund requests are not valid for completed projects such as 30% data recovery, conversion, migration, or any other anticipated process executed successfully by any of our software solutions.

There is no responsibility that ToolsForge Tools will take for…

• Any emails that were diverted or lost.
• The downloading process is slow, and there are pauses in communication.
• The delay is caused by any unanticipated and uncontrollable source.
• Messages that have been flagged as spam by either the email client application of the client or the mail server that the client is utilizing.
• It is possible for the sender or receiver mail server to bounce mail that is intended for download or activation for any amount of reasons.
• The software is no longer required by the customer once the transaction has been completed and the program has been purchased.
• A software program was purchased by accident, and now the user want to remove it from the system.
  It was not your intention to purchase this particular piece of software when you made the purchase.
  Following the purchase of the software, you are experiencing difficulties in operating the tool on your computing platform.
• The purchased software is not compatible with the platform that you are now utilizing.
  Processing of licenses is delayed over the weekend.
• Unfortunately, you are unable to use the software because your computer does not meet the fundamental criteria necessary to operate software.
• It is not our responsibility to correct any incorrect interpretations that a client may have of the content that was released by ToolsForge Tools as part of their promotion of the product or software. Under these circumstances, it is the responsibility of the client to obtain the appropriate interpretation from the support team of ToolsForge.

Refund at ToolsForge

Customers’ (“you” or “your”) satisfaction is vital to ToolsForge Technologies (“ToolsForge”, “we”, “our”, “us”), which is the parent company of ToolsForge Software Products (“Products”). To achieve this, we provide a refundable guarantee.

ToolsForge strives to ensure that each client has a positive experience while utilizing our products. You may utilize the Trial Version (“Evaluation Software”) of our products prior to making a purchase decision. Utilization of evaluation software is highly recommended, as it aids in making an informed purchase decision and has no functional restrictions (other than the ability to save desired files). Additionally, it is recommended that you read the “system requirements” of our products thoroughly prior to purchase. This refund policy excludes subsequent renewals and is only applicable to the initial purchase of any ToolsForge product.

30 Days Refund Process Term:

Refund requests must be made within 30 days of the purchase date for annual subscriptions and lifetime licenses, and within 7 days for monthly subscriptions. Once the specified period has passed, it will no longer be refundable. In order to request a refund for an order that you have previously placed with us, please email our Support Team at support[at]toolsforge.com or submit a support query through our website.

Technical Specifics for Refund Policy:

• The client refuses to assist ToolsForge Technical Support in troubleshooting the issue, refuses to provide a comprehensive description and information about the issue, or rejects to implement the ToolsForge Support Team’s suggested solution.
• If, as specified in the user manual, the minimum or required system requirements of the purchased product are not fulfilled by the customer.

Technical Circumstances:

• The intended function of the product cannot be executed, and no resolution has been offered.
• Should the outcome in the Evaluation Software change subsequent to the acquisition and activation of the product.
• The item possesses functional restrictions.

Conditions Not Technical in Nature for Refund Policy:

• Without downloading and utilizing the evaluation software, the product is purchased. As a result, we strongly advise you to review the complete list of functions and features of the product that is accessible on our website and to conduct a thorough evaluation of the product prior to committing to a purchase.
• Chargebacks for credit card fraud or unauthorized payments made to acquire the product, notwithstanding the compromise of your card. You must contact your bank regarding this unauthorized payment.
• Refund requests submitted after the “Activation Key” has not been received within two hours of the order being successfully placed will not be considered.
• Variation in price as a result of regional factors (or fluctuating exchange rates).
• Products are not purchased directly from the ToolsForge website. The consumer must contact the relevant store or partner to initiate the refund request in this instance.
• Request for a refund of a bundle component.
• Request for refund on “Special Offer.”
• Request for a refund on subscription renewals.